by deb » Wed Jun 04, 2008 11:25 am
69xxxx still more local than Witham St Hughs! Maybe a lot of people have mobile contracts and free minutes, I don't, I'm PAYG so even though I'd use 'Phone Cheap' 08717544141 I feel like their customer service is a version of a Premium Number. Small Businesses or even us residentials, can quote a landline and have it answer on a mobile, then the business or person taking the call pays the cost! Once you know them maybe it's different, the trust builds
Landlines for me - free with no 'bad reception', now that's customer service!!
My friend who had the boiler problem was taken to small claims. It seems a bit farcical. Plumber writes his case, friend writes his case, Plumber still refuses offered payment, will probably go to court. Naievely I thought 'a person' would make a judgement based on both sides though the plumber seemed quite happy to blatantly lie in his statement. What a palaver - someone will now have to pay court costs. If you have a job that's not fixed in a day and there's no quote to do the job, note everything. This chap charged by the hour, wandered slowly up the (long) drive, looked at the boiler, decided he needed tools(!). Wandered slowly back to his van, blew countless fuses, decided he needed parts, didn't have them, came back, same process, more parts etc etc. And part way through the not-fix, knowing he'd have to open it all up again, he even put it all back together even though it was hidden away in its own cupboard! It will be interesting to see how it goes and perhaps the Plumber hoped it wouldn't go this far. Worryingly though, he seems well used to the process and the steps involved.