Not one for scaremongering but I wonder if anyone else can shed light on this subject:
My house insurance is soon up for renewal and like most I decided to shop around for the best deal. Marks & Spencer were offering the world so I went onto their website and entered all the relevant answers to their questions wanting a quote for both contents and buildings insurance, however every time I entered all information it gave me a quote for contents but said it was unable to offer buildings insurance. Rather than phone customer service I reckoned if I just stated I wanted house insurance without contents I may be able to get further reasoning. Once agin I gave all relevant details but this time the response was 'Unable to offer house insurance because your post code states you are in a high risk flood area'
This then prompted me to phone customer services who said the information was incorrect. When I gave her my post code she confirmed that no house insurance could be offered, but it wasn't for the fact we are in a high risk flood area but because we live in a region prone to subsidence. I explained that I had lived at the same address for the past 8 years and had never been refused insurance before. She said that AXA who provide house insurance for M & S would not cover me. I have since obtained further quotes with no mention of subsidence from other insurance companies.
Has anyone else had similar problems ?

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